Refund & Cancellation Policy

Effective: October 3, 2026

This Policy explains recurring subscriptions, cancellations, refunds, plan changes and failed payments.

1. Access without a subscription

Access offered without charge does not create a recurring paid subscription unless you separately buy one.

2. Paid subscriptions and renewal

Paid plans renew automatically at the interval shown at checkout until cancelled. The applicable price, seat quantity and billing frequency are displayed before purchase. Taxes may apply.

3. Cancellation

You may cancel a subscription through available account/billing controls or by contacting Support. Unless otherwise stated at purchase or required by law, cancellation stops future renewal and paid access continues through the end of the already-paid billing period.

4. Refunds

Except where required by applicable law or expressly stated in a written commercial agreement, subscription charges are generally non-refundable once a billing period begins. We may issue credits or refunds at our discretion for duplicate charges, confirmed billing errors or exceptional service issues. Discretionary refunds do not create an obligation to issue future refunds.

5. Plan changes

Upgrades may take effect immediately and may result in a prorated charge or new billing amount shown before confirmation. Downgrades generally take effect at the next renewal unless otherwise displayed. If a downgrade would leave more paid users assigned than the new seat limit, we may restrict new assignments and require an administrator to reduce paid seat assignments.

6. Failed payments

If payment fails, we may retry the payment method, notify the account owner, provide a grace period, restrict paid functionality, or suspend/cancel the subscription. Access offered without charge may remain available.

7. Enterprise terms

Enterprise purchases may be governed by an order form or negotiated agreement. If those terms conflict with this Policy, the signed agreement controls for that purchase.

8. Contact

Billing questions should be submitted through Contact. Include the account email, organization and relevant invoice/charge details, but never send full payment-card information.